1. Delivery Information

At Giter Perfumes & Cosmetics Ireland, we strive to provide fast and reliable delivery services across Ireland and the European Union. Below are the details regarding our shipping process:

  • Processing Time: Orders are processed within 1-2 business days after payment confirmation.
  • Shipping Time: Depending on your location, delivery times vary between 2-7 business days.
  • Shipping Fee: The shipping cost is calculated at checkout based on the destination and order weight.
  • Courier Services: We partner with trusted couriers to ensure safe and timely delivery of your order.
  • Tracking Information: Once your order has been dispatched, you will receive a tracking number via email.
  • Failed Deliveries: If a delivery attempt is unsuccessful due to an incorrect address or absence of the recipient, a redelivery fee may apply.

2. Returns & Refunds

We aim for complete customer satisfaction. If you are not happy with your purchase, you may return the product under the following conditions:

  • Return Period: Returns are accepted within 14 days of receiving the order.
  • Eligibility for Returns: Items must be in their original, unopened, and unused condition with all packaging and seals intact.
  • Return Process: To initiate a return, please contact our customer service team at sales@giter.ie and provide your order number.
  • Refund Processing: Once the returned item is received and inspected, a refund will be issued to the original payment method within 7-10 business days.
  • Return Shipping Costs: Customers are responsible for return shipping costs unless the item is defective or incorrect.

3. Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please notify us within 48 hours of delivery by sending an email to sales@giter.ie with photos of the item and packaging. We will arrange a replacement or refund as applicable.

4. Order Cancellations

  • Orders can be cancelled within 12 hours of purchase if they have not yet been processed for shipping.
  • To request a cancellation, please contact our support team immediately.

For any further inquiries regarding our Delivery & Return Policy, feel free to contact us at sales@giter.ie.

We appreciate your trust in Giter Perfumes & Cosmetics Ireland and look forward to serving you!